Monitoring

We directly monitor the customer service centers and interactions captured by external agencies through advanced digital speech analysis tools; through mechanisms such as mystery shopper research, satisfaction surveys and socio-economic market research prospects of potential customers. We assure the quality of care provided by outside agencies and report reduced risk margin defaulters, accessible customer review a friendly web application development within reach of every customer from any browser or mobile device is provided.

 

We help companies to:

  • Reduce the number of cancellations.
  • Improve your brand in terms of competition by various analysis.
  • Remotely monitor care centers.
  • Improve the user experience by ensuring the care and attention of every transaction.
  • Surveys of the final user satisfaction.
  • Evaluate the quality of calls to external telemarketing agencies.
  • Evaluate the interaction in social networks.
  • Access recordings and detailed reports of each aspect of the analysis.