Quality Monitoring (Telemarketing)
Using a model developed since 2006, Next Contact provides to banking customers insurance structures and processes that improve the sale of credit products as well as personal insurance. With growing levels of customer satisfaction, loyalty within the same portfolio was increased significantly. Following the need identified for monitoring external telemarketing agencies, our reach extends to insurance sales agencies in Puebla and Queretaro.
Quality Monitoring (Customer Service)
Since 2007 through a monitoring model, we can measure and analyze continuously the external and objective quality levels of the outsourcing companies whose offers telecommunication services to our customers. To monitor the interactions of external telemarketing agencies implement a consistent, uniform and reliable indicator variable remuneration system based on the audit conducted by Next Contact.