Quality Monitoring (Customer Service)
Since 2007 through a monitoring model, we can measure and analyze continuously the external and objective quality levels of the outsourcing companies whose offers telecommunication services to our customers.
To monitor the interactions of external telemarketing agencies implement a consistent, uniform and reliable indicator variable remuneration system based on the audit conducted by Next Contact.
- Detection and identification of the relevant aspects in the performance of the service and direct efforts for organizational change.
- Implementation of an evaluation system to ensure compliance processes and operations that directly affect customer satisfaction with the company.
- Act immediately to any dissatisfaction directing attention to the levels of sales targets and loyalty.
Our monitoring service have presence in 120 media platforms like call centers, social media and video calling in Mexico and Guatemala.