Quality Monitoring (Telemarketing)
Banking and insurance sector
Using a model developed since 2006, Next Contact provides to banking customers insurance structures and processes that improve the sale of credit products as well as personal insurance.
With growing levels of customer satisfaction, loyalty within the same portfolio was increased significantly. Following the need identified for monitoring external telemarketing agencies, our reach extends to insurance sales agencies in Puebla and Querétaro.
- Approval rate improvement by 10 %
- Credit Card (CC) cancellation reducing by 20%
- CC inactivation reducing by 9%
- Reduced customer complaints about unwanted CC
Next Contact has presence in México, Guatemala, El Salvador, Colombia, Perú and Argentina.